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Privacy Policy and Terms of Service

Last Updated: 30th June 2024

 

Privacy Policy

 

1. Introduction

Welcome to Jody's ("we", "us", "our"). We're committed to protecting your privacy and providing a great experience when you use our website, mobile app, and services (collectively, our "Services"). This Privacy Policy and Terms of Service ("Policy") explains how we collect, use, and protect your information, as well as the terms governing your use of our Services.

 

2. Information We Collect

We collect the following types of information:

  • Personal information (e.g., name, email address, phone number)

  • Delivery address

  • Payment information

  • Order history

  • Device and usage information

  • Communication records

 

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account

  • Improve our Services

  • Communicate with you

  • Personalise your experience

  • Comply with legal obligations

 

4. Data Security

We implement reasonable security measures to protect your information.  However, no method of transmission over the internet is 100% secure.

 

5. Sharing Your Information

We may share your information with:

  • Delivery partners

  • Payment processors

  • Service providers

  • Legal authorities when required by law

We do not sell your personal information.

 

6. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Opt-out of marketing communications

To exercise these rights, please contact us at [contact email].

 

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our Services.  You can manage your cookie preferences through your browser settings.

 

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

 

9. Children's Privacy

Our Services are not intended for use by children who are considered minors under applicable law. We do not knowingly collect or solicit personal information from children. If you are a parent or guardian and believe we may have collected information about a child, please contact us at jodyscustomercare@gmail.com.  We will take steps to remove such information and terminate the child's account.

 

Terms of Service

 

1. By using our Services, you agree to:

  • Provide accurate and complete information

  • Use our Services only for lawful purposes

  • Not interfere with or disrupt our Services

  • Respect intellectual property rights

You must not:

  • Use our Services in any way that breaches applicable laws

  • Send unsolicited advertising or promotional material (spam)

  • Impersonate Jody's, our employees, or other users

  • Attempt to gain unauthorized access to our Services

  • Use automated systems that could overwhelm our servers

We reserve the right to:

  • Modify or terminate our Services at any time

  • Refuse service to anyone at our discretion

  • Remove content that violates our policies or laws

We may terminate your access for violating these terms. You are solely responsible for your interactions with other users.

 

2. Ordering and Delivery


Ordering Process
•    Your order is an offer to buy from us. We reserve the right to reject any order without giving a reason.
•    We accept orders through our website, mobile app, certain social media channels (including Facebook, Instagram, Viber and WhatsApp), and phone calls.
•    All prices are listed in Fiji Dollars and include VAT, unless otherwise stated.
Delivery Zones and Times
•    We deliver within designated zones. If your delivery address falls outside these zones, we will notify you at the time of order.
•    Delivery times provided are estimates only. We strive to deliver in the quickest possible time, but actual delivery times may vary due to circumstances beyond our control.
•    We shall not be responsible for any delays in delivery. However, we will always endeavour to deliver your order as quickly as circumstances allow.
Customer Responsibilities
•    You are responsible for providing accurate and complete delivery information.
•    We are not responsible for delays or errors resulting from incorrect or incomplete delivery information provided by you.
Additional Charges
•    Additional orders requiring extra delivery may incur supplementary charges. We will inform you of any such charges before processing your order.
Order Modifications and Cancellations
•    Once an order is placed and confirmed, modifications or cancellations may not always be possible. Please contact us immediately if you need to change or cancel your order, and we will do our best to accommodate your request.
Food Quality and Safety
•    We take all reasonable steps to ensure the quality and safety of our food during delivery. However, we urge you to please consume delivered items promptly.

3. Payment

  • We currently process debit and credit card payments securely through a BSP Bank provided EFTPOS terminal available upon delivery.

  • Credit cards normally incur a transaction fee ranging from 3% to 5%.  We do not store credit card information.

  • We also accept payments via Bank Transfer, m-Paisa, MyCash and Cash on delivery.  Please refer to payment details listed on our Home page.

  • Other payment options may be offered when they become available.

 

4. Replacements, Refunds, and Food Presentation

A Note on Food Images

We take pride in presenting our food in an appropriate manner. Please understand that the actual appearance may vary, as each dish is freshly prepared. We appreciate your understanding that we can't offer refunds or replacements based on appearance alone.
When Things Don't Go As Planned
We're committed to your satisfaction. If there's an issue with your order, here's how we'll take care of you:
Replacements
•    If you receive an order with a quality issue or if we've made a mistake, we're here to make it right.
•    Our dedicated Delivery Team will review each case with care.
•    We may replace your entire order or specific items, in eligible cases only, always aiming for your satisfaction.

Refunds
For pre-paid orders, we offer refunds in these situations:
•    Your order arrives with packaging issues that affect the food.
•    We have to cancel your order (e.g., if you're outside our delivery area or we can't reach you).
•    An item you ordered isn't available.
•    Unexpected events prevent us from delivering your order.

How to Request a Refund
Simply email us at jodyscustomercare@gmail.com with your details. We'll process eligible refunds via Bank Transfer, MyCash, or m-Paisa.
Remember, while we don't offer monetary refunds for quality issues or incorrect orders, we're happy to discuss replacement options in genuine and eligible cases only.

We strive to ensure every order meets our high standards and your expectations.

 

5.  Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from the use of our services.

 

6.  Changes to This Policy

We may update this Policy from time to time.  Changes to the policy shall be updated on this page and you can always read them here.

 

7.  Contact Us

If you have any questions about this Policy, please contact us at:

GPO Box 18459, Suva, Fiji or Email: jodyscustomercare@gmail.com

 

8.  Governing Law

This Policy is governed by the laws of Fiji. Any disputes shall be subject to the exclusive jurisdiction of the Courts in Suva, Fiji.

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